Contact Us
We're here to help with your online fax needs
Get in Touch
Have questions about our online fax service? Need help with a fax delivery? We're here to assist you.
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: 10:00 AM - 4:00 PM EST
Emergency support available 24/7
Fast Response
Most support requests are answered within 2-4 hours during business hours
Urgent fax delivery issues: Within 1 hour
Frequently Asked Questions
How do I know if my fax was delivered?
You'll receive real-time status updates and an email confirmation once your fax is successfully delivered. You can also track the progress on your status page.
What file formats do you support?
We support PDF, JPG, PNG, GIF, SVG, and WebP files up to 50MB in size.
Can I get a refund if my fax fails?
Yes! We automatically refund failed faxes due to technical issues on our end. Refunds are processed within 5-7 business days.
How secure is my document?
All documents are encrypted with 256-bit SSL during transmission and automatically deleted from our servers after 24 hours.
Do you support international fax numbers?
Yes! We support fax delivery to over 100 countries worldwide. Select your country code when entering the recipient number.
Send Us a Message
Email Us Directly
For the fastest response, send us an email with your question or concern. Include your fax tracking information if applicable.
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